OnePath Superannuation

cannot log into my account and asked to call a number to set up Multi Factor Authentification. Happy to do that if someone would answer the phone !!!!!. Third attempt now and total of over 2 hours waiting. It gets better, as now they are sending me "secure" text message forms !!! Good MFA work

One the phone for twenty minutes to state they needed to talk to my wife. Now with her in a nursing home and still not even managed to talk to someone. I am in a queue of indeterminate length.

Sooooooo slow. It's my money Ralph, not yours – More than a week, in fact TWO weeks, to make a simple lump sum payout to my ANZ account? At least the delay meant that the unit price had gone up. But every time ANZ sells something off (e.g. etrade) it goes to custard.

successful claim – wife had wrist injury. unable to work for a month or 2. made a claim, sent medical cert. and was paid in less than a week. with all the negative comments, i'm surprised we didn't had any issues with our claim. maybe it depends on the inclusions? I havent double checked mine yet. i'm not an expert, but never had a problem with the claim though. and happy we got paid. Show details

They’ve done the right thing by me – I must admit i was quite surprised to read these reviews, ive been with Onepath for must be nearly 20 years, many times i did wonder if i needed loss of income insurance, but my wife always said, you never know whats around the corner. Back in 2013 on the advice of a dodgy insurance adviser i changed to a different company, 2 weeks after that… Read more

working on an uncles farm i slipped with a chainsaw and it bit me on the hand real good. The new policy was really lacking and turned out thanks to bad advice from the adviser to have been worse than my original Onepath policy. Luckily i had a lawyer look over my originlal Onepath policy and as i had 3 weeks still left on it, to their credit Onepath honoured it ! Within 2 hours the next 2 months cover was in my account and got a call from the Queensland manager apologising for the mistake on behalf of the independant adviser. Three years later i was unfortunately diagnosed with the big C, stage 4 end of the road, both lungs, at 56 years of age and looking forward to retirement, and never smoked, hows that for krap luck. Some pretty horrific surgery, and even worse radiation then 22 rounds of Keytruda and i was in remission. Still suffer from it all, the surgery nerve damage, the radiation and the immunotherapy, but my point is “ONEPATH PAID NO PROBLEM”, yes they grill me every 2 months and i have to see a doctor for a treatment report and fill out loads of forms, but thats to be expected. Im not sure what theyre going to be like now theyve been taken over by MLC, that does concern me a bit ! because it dont know them or their track record, but to me so far Onepath have been there when i needed them. Credit where its due !

Ps i dont work for them, i used to be a telephone Technician self employed.

I gave 4 stars for service because they are almost impossible to call and sometimes dont return emails

Michael Firth Queensland

Great service and products – I have been with OnePath for about 4 years, (managed funds) and during that time, every query has been dealt with efficiently, statements received on time, and the online portal makes it very easy to print your own end of year tax information. I would recommend them. I am surprised by some of the other comments!

I would prefer NO stars – My elderly father (88yrs) with Parkinsons and other health issues recently moved into a retirement village and changed banks. We tried to have those personal details amended with Onepath. They refused unless he provided a passport or drivers license. We told them many times that he doesn't have either, and that his signature has changed due to… Read more

the parkinsons. He provided a Stat Dec, and filled out all necessary forms but Onepath still refuse to assist at all, and show no understanding or empath of the situaiton. The most stuborn and intractable organisation i have dealt with, who show no interest in helping.

Just stand on a street corner and hand out wads of dough, at least there'd be some fun in that – I'm in the process of rolling my super from OnePath into a better performing industry super fund. Boy! they don't make it easy, eg. I had to provide OnePaths Unique Super Identifier number to the new fund and finding it was very difficult, eventually i phoned, was treated with distain by customer service person, told where it is, apparently on… Read more

statement and on their website, but I couldn't find it even searching and keying in the full words and apparently it is on the statement just in tiny writing... ugh, I can't be friggin bothered looking after that! Ok, these are in the end just minor irritants, but experience tells me that a user friendly website and being able to exit a fund with the minimum of fuss are pretty good indicators of any good business's overall attitude to it's customers, these guys evidently think their customers stink! Getting my super away from these robbers as fast as possible is my number one objective right now cos quite frankly my money was absolutely on OnePath... and that has been southwards. If you're contemplating this mob to invest your super with maybe you should just stand on a street corner and hand out wads of dough, at least there'd be some fun in that. Have a great day :)

Interesting One path dodgy – previously I was with ING Masterfund then handpassed to One Path since the growth was slowly yet I 'm 58 yo , my salary is not that high (common to us) , 2 years ago I received letter from ANZ unknow about changing insurance etc , I went to bank and made appt with adviser even I m hearing impaired, asked me how wellbeing I am , I only reply… Read more

average (none of their business) ... fixed and reduced my fees in half , why !!! what about before this , how come , check your fee costs if too high , switch other super , it disgusted me

Mygov reporting – Ive been with Onepath supa since 2012 through a managed planner. Ive recently enquired as to when my supa details will appear in my (mygov) portal. The data is 14 months out of date. Who has the obligation to report this to the Australian gov? So my data may be accessed for my own use. I am not liking what i'm seeing. I have a Q super account, it may be time for some seriouse reconsideration. Show details

OnePath to Hell – Do yourself a huge favour stay clear from this disaster of a company. Go anywhere else just do not trust this company with any insurance, super or whatever else they do. You will never have a successful claim and they will try everything to avoid payouts.

Sales staff sell a fake product – I claimed income protection two years ago and it’s been paid because I can no longer work. Now they are diving into my past which I don’t mind but tests that have been cleared are being declined

Income Protection - Why bother? – I have had Income Protection with ANZ Smart Choice Superannuation since January 2013. I understand One Path Custodians underwrites this product. I had some injuries at work and was unable to do my normal duties. Two of those injuries have not yet resolved completely and as I could not perform the duties of my normal role my employment was… Read more

terminated. I have been seeking Income Protection payments under the policy since April 2019. I am in the position where the two year window for monthly payments of partial incapacity will expire before I receive my entitlements. They appear to have ignored medical opinion and appointed themselves as medical practitioners when deciding the claim. I was also stupid enough to salary sacrifice contributions from my salary to this fund in addition to employer contributions. I closed my account and rolled over to another fund. The wording on the policy statement states they will pay a partial disability benefit in the event of illness or injury or I am unable to work in my regular occupation and are eligible to claim we will pay the monthly amount payable for the income benefit. What a joke. I believe with my employer contributions and salary sacrifice I should have had over $45,000. Over half of that went in fees and insurance cover, which clearly, they do not pay out on. I rolled over only $22,000. Please consider other companies before choosing One Path Custodians. Like other posts I cant give zero or negative stars for this product

Cant provide 0/5 – Dont bother, 9 months to claim against a hip replacement, that will stop me from ever being a tradesman again. Still fighting the claim. Cant provide 0/5 stars I have had insurance with them after removing all my others, nothing but stalling and stalling. I have tried to assist which they refused to provide. Only to have months later request additional help.

5 months after death, one path are stalling asking questions that should have been resolved months ago – Fact - Stall, stall and stall. 5 months after death, they asking for Coroners Report, assets and liabilities, Banking Details, ID's and copy of Will. All available at 3 months ago. STALL. Finalised at last, cheque made out to deceased when all accounts closed and probate cleared, which they knew. One star is one star to many.

Nightmare to roll over – I had a superannuation policy with this ANZ subsidiary for many years. In about 2016 I tried to roll it over to a competitor fund but was informed 'not possible.' In 2019 I succeeded (possibly after Federal legislation changed.) Poor returns over many years. Avoid.

Animals – Stay away from these cowboys... they still use cheques in 2019 impossible to get your money out STAY WELL AWAY cant even give a straight answer over the phone, total pigs

OnePath too big – I cancelled my $750 a month direct debit to OnePath's Life Insurance, Accident and Income Protection policies today, all claim-free and well over a decade old. Earlier this year I shopped the policies prompted by a flyer in my Chartered Accountant subscription and found NobleOak offered the same products for close to half the price. I emailed a… Read more

fair inquiry to OnePath several times for a few months to no avail, eventually a call to say NobleOak may not cover me when overseas, NobleOak confirmed otherwise. I contacted OnePath with an open door to then compete to which they disregarded, the same request for review repeated to no avail. My action to leave then required as I have concerns that OnePath would do the same in the event of a claim.

Disgusted – I rolled my super over to host plus and onepath helped themselves to an $1800.00 rollover fee. I've been robbed. This should be illegal, big companies helping themselves to our hard earned super. I am disgusted.

Rollover Issues – Trying to rollover into another fund has been absolutely horrendous. The customer service and communication from their call center team is an embarrassment. 5 weeks for a rollover? The care factor even after making a complaint just seems to be non existent.

Absolutely disgraceful – Warning ⚠️ Do don’t go anywhere near onepath and there policy’s, I myself and hundreds of workings in our union signed up for there income protection and that was quick and easy when they were happy taking our harm earned cash,but when I injured myself and put in a claim that was and is a completely different ballgame.. They aren’t human, onepath… Read more

will do everything in there power to make sure your claim dosnt go through so be very very careful.I haven’t been payed since December 22nd and these un-human couldn’t care less..

I am making sure our union members get out of this policy ASAP.!!!

absolutely disgrace

POOR Service – I have been with OnePath since 2016 and I urgently need some information before I claim for the income protection due to medical condition. Due to my unanswered calls to my financial adviser, therefore I called claim phone number provided from the website. And, oh my....the biggest of regret by talking to [name removed] in ANZ Sydney. RUDE! I was… Read more

thinking to cancel all my policies...

Luckily, my financial adviser called. I have changed my mind. I knew that [name removed] has incredible service and happily to assist me with further informations I need. Thank you.

Poor returns and fees that amount to thievery – This is a fund that can post a substantial loss for you 3 years in a row and have the nerve to charge over $2000 per annum in management fees on top of bookkeeping and other administrative fees. My question is if you were given a huge pile of money and your job description was to focus solely on making more money how hard could it be? In general I… Read more

think super funds in this country are a wrought which is disgusting as they were brought about by our government with the intention of dismantling the welfare system!

Terrible and rude service. High management fees – I was paying way over market investment management fees on my super fund for years. They knew this but did nothing to contact me to let me know. When I eventually wised and contacted them, the product specialist that I got through to said "I agree your product is really old and expensive."

Integra – I have been with Integra for 20 years and I am trying to get a cost to roll out to another fund> It seems this is impossible to do until the processing team are doing it!!!!!!!!!!!! How can this be so??? If the cost is too great then I would not do it , but I wont know that until you have taken MY money ?? This is my money, not yours. I will investigate this further, Helen

Got M.S Whilst insured with them, but in true insurance company form, of course they don't want to – When, when, when? Is something going to be done about insurance companies like one path, lack of transparency in their dealings, deceptive conduct, fine print that you need to be a solicitor to understand. It just goes on and on, they fob you off and have no intention of settling a claim. Never consider income protection with onepath.

Rubbish – I'm cancelling my work cover policy as I'm permanently moving back to NZ. I'm currently writing a hand written letter as requested, unbelievable. It's 2017! Not to mention needing to certify my identification and filling out irrelevant forms such as deduction for personal super contributions and withdrawal/rollover forms they sent. What the hell? Bad move going with these guys, lucky I never had the need to claim I guess.

Super performance is the # 1 purpose and they don't even get that right – Had my old super split into 2 and rolled half into a Mercantile Mutual deferred annuity about 18 years ago. It went fine for a while until it seemed to be when OnePath took over. Poor service, very poor super performance and poor communication is why I'm switching to Colonial First State.

Unbelievable – We've been withOne Path for almost 21 years, way back when it was Mercantile Mutual (MML) and only recently when we requested that One Path roll over our superannuation to another account has there been a major problem. A month has passed and nothing has transpired so we called One Path and they now require the original lodgement documents from… Read more

1996. The account number has remained the same during the entire period and it seems ludicrous that we are now required to prove the original transaction. One Path has also issued yearly statements verifying that the account is in good standing. It is a relatively large amount of money, to us anyway, and the loss of it would certainly ruin our retirement.

Calls to One Path from our financial advisor have yielded a bunch of lies and obfuscation. The reason cited to her regarding the non payment was that it was an old policy and needed to be manually closed. How difficult can that be? One Path claimed to us that they'd sent a letter to us regarding the original documents but we've received nothing from them, just promises that it would be paid out.

I would not recommend this company to anyone looking to invest for their retirement or for any other matter. Completely disgusted with their actions.

Edit:. Nearly 7 weeks after asking One Path to transfer the money in the superannuation account to another fund they have finally complied. However, instead of using EFT they issued a cheque which delayed the transfer further.

Don't go with this company on anything they got – They ripped off and they got a bad rude customer service. I cancel income protection with them due to my loan through anz and they still direct debit my account which that money was meant to do a shopping for my daughter :(

Worst Super Fund Ever!!! – Worst super fund EVER!!! Well its been over a year trying to sort out 1 mistaken entry that cost me 11% of my super. hundreds of dollars to accountants running around to jp's signing this and that all because one path put the wrong code on a rollover. Please beware of this fund. one path alright,down the drain.

Disgust - No Ratings – I too have been ripped off by One Path 9 months later they have not paid out. Go to Fair Trade, Ombudsman, ABC, Channel 7, member of parliament and see what happens. Part of ANZ bank and were told to change life insurance and go with One Path because our mortgage was with ANZ - So many discrepancies in policy. I'm suppose to be born 1901.

Disgusting!!!! – Customer service is non-existent. I rarely request for anything from this mob except to respond to the official communication that they sent every three years for reconfirmation of the data already existed in their database for many years. Upon reconfirmation, there was a mistake from their end on the official documentation. I flagged the mistake… Read more

and request the correction along with the supporting documentation that they officially sent. Aside from the delays in the reply, they keep asking a number of security questions that I think I should not do since the mistake is clearly on their part. One Path process failed to deliver the required customer service in this scenario. One Path should consider reviewing the official documentation before sending it to me since I wasted time contacting them and getting useless reply.

Disgust – Widowed and they wont pay out husbands life insurance. Still waiting after 8 mths. All excuses to get out of paying. Now almost bankrupt.