Poor communication. Purchased a fridge and a chest freezer online from Harvey Norman. Order went through and was paid for. An hour later received an email stating that the chest freezer was on backorder and will take a few weeks to be available. They won't send the fridge out until the chest freezer is available. We live in a regional area and… Read more
don't have access to a trailer to pick the fridge up. We've moved into a new house and need the fridge.
If I knew that the chest freezer wasn't available I would've purchased both through the Good guys.
Made a complaint to Harvey Norman and they weren't any help. I'll be shopping elsewhere next time.
The website is misleading at best. The shipping timelines are nowhere near what is listed and the customer service portal is genuinely one of the worst in Aus. The representatives I spoke to were deliberately vague and intentionally use wording that offers no real guarantee of action. I feel like Harvey Norman are trading off the ghost of a… Read more
reputation they had in the 90s because I’ve never seen a business operate like this for longer than a few years
wrote a review three years ago—this is my update as of 1/4/26. I am incredibly relieved that I took out the extended warranty, because I’ve now needed to use it—and the experience has been exceptional, thanks to Divya. It’s genuinely hard to capture just how seamless she made the entire process. From organising the inspection of my faulty cooker… Read more
to arranging a full replacement, Divya handled everything with precision, efficiency and care. I had barely finished my phone call with her before I received confirmation that a replacement stove had already been ordered under my extended warranty. Within moments, I was able to select a delivery date. That level of responsiveness is rare. Divya stands out for her professionalism, deep product knowledge and, most importantly, her ability to act quickly and decisively. She removed all stress from what could have been a difficult situation. This is customer service at its absolute best. I cannot recommend her highly enough—she is a true asset to Harvey Norman Chadstone. For context, my original purchase was handled by Paul Faiman, who was equally impressive. He secured me an excellent deal—and then went further by beating a competing offer I found. From ordering on a Friday to delivery on Monday, and full installation completed by Thursday, the entire process was smooth and efficient. He also guided me through the extended warranty, which has now proven its value. Between Paul and Divya, this has been one of the most professional and efficient retail experiences I’ve had. Thank you again.
Reviews with attachments
I purchased a lifespan boost 2 treadmill from Harvey Norman Online. When it arrived I unpacked, assembled and then tried the treadmill. After 5 minutes of usage it gave me an E15 code and the motor stopped working. Almost a month ago I requested the product to be refunded due to it not meeting its obligation as a treadmill. Harvey Norman have been… Read more
almost impossible to get any form of progress towards them picking the treadmill up, returning to supplier and then refunding the product. They only communicate when approached. Responding emails feel like they are kicking the can down the road and I have a sense they are gas lighting me. Is it reasonable to feel as though they are not meeting there obligations as a retailer.
DO NOT BUY ANYTHING FROM HARVEY NORMAN ONLINE. The item will sound cheaper but when something goes wrong you get no support nor have anyway of contacting them to address any issues. I bought a Blacklord treadmill through Harvey Norman Online in Sept 2025 and the incline motor stopped working 3 weeks later. Lodged a complaint with them and its… Read more
painful dealing with these guys. Will never respond promptly and nor take responsibility to resolve the issue. Don't be misguided by HARVEY Norman reputation, it's appalling and disgusting customer service. I will be approaching QCAT and Qld Fair trading on this matter.
Avoid Harvey Norman Online Purchases Delivered from a 3rd Party! If the item is not sold is store you cannot return the damaged or faulty item to a Harvey Norman Store. You are stuck dealing with the 3rd party with little or no way of getting the item replaced or money back. The Harvey Norman Online Team don’t respond to email except when pushed.… Read more
They have been avoiding my emails and only responded when I managed to get through to them via the phone. Still getting stuffed around with the Hyundai Air Compressor I purchased over a month ago. It was Damaged during delivery and it has been a nightmare ever since. I’m at a loss how a company as Large as Harvey Norman can take an order Online with upfront payment but doesn’t take any responsibility when the item is delivered damaged. Since when is Harvey Norman exempt from Australia’s Consumer Laws.
- +5
Faulty giantz 36cc petrol leaf blower and vacuum. I bought this a month ago. Damaged inside the box. And of course Harvey Norman online won’t publish my review. The casing wasn’t attached properly, exposed wires at the base of the handle. Went back and forth with Harvey Norman. The last I heard the supplier wants to credit me with $35 and keep… Read more
the faulty item. Offering me a $35 credit on a clearly unsafe to use item is not only unethical it’s unsafe and can lead to personal injuries. Honestly I don’t know if it’s good or not I haven’t used it. But the supplier telling me it’s safe to use when there are clearly exposed wires make me think twice about buying from them. Horrible customer service. Don’t buy it
Harvey Norman Online - Extremely Poor Customer Service – I ordered a product online in April, but it still hasn't arrived, and I haven't received any updates. Recently, I made another purchase—a gaming desk for my daughter's upcoming birthday. I received a call from one of their stores informing me that the desk isn't available and hasn't even been manufactured yet. Later, I got an email saying it… Read more
won't be shipped for another two months. Despite this, they took my money.
When I checked their website again, they're still advertising the same product as if it's available, with no mention of the delay. I attempted to submit a complaint via their online form, but it's been deactivated and still doesn't work video attached.
This experience has been incredibly frustrating. Once this issue is resolved, I will never purchase from this site again. I'll stick to shopping in their local store, which has been great. Avoid their online site at all costs.
Fantastic experience at Harvey Norman's marion store. Purchased the Tuscany 4 piece outdoor setting. Easy to assemble, very comfortable seating ( or day bed ). Highly recommended. Show details
Harvey Norman manipulates customers. When they have stock, they hide it and keep prices high. When stock is low or unavailable, they drop the price. Then, when the product becomes available again, they increase the price. Other companies match the lower price, so customers buy cheaper from them. After that, Harvey Norman brings out the hidden… Read more
stock and sells it at a higher price.
So, don’t trust this company. Always check the price from a few days earlier. They hide stock and then lower the price to mislead customers.
Bought an Indra Lounge Suite for over $4,000 and after waiting an excessive time for an "Australian" lounge from Motion Chair Company, it was disappointing. Both in quality and comfort. Raised issues with the supplier and Harvey Norman and not even a reply from Motion Chair. Some genius decided to sew thick seams down the middle of all of the… Read more
backrests. After a short time this digs into your back, making it unbearable. The leather is also not good quality. Raised these issues with Harvey Norman - gone quiet!!!
Harvey Norman Atherton — A Masterclass in ignoring Australian Consumer Law I’m writing this because I’m fed up. After three "strikes" with this store, I’ve realized their default response to any issue is "Go away, it’s out of warranty," regardless of the Australian Consumer Law (ACL). The Phone Fiasco: On Feb 25, I called about a known OLED… Read more
hardware failure on my $1,649 Samsung Galaxy (just 5 months out of warranty). I was told I’d have to find a repairer at a cost of $500 and they could do nothing because it was out of warranty. I did my research: under Section 54 of the ACL, a premium flagship phone should last longer than 2.5 years and this was a "Major Failure."
The Interaction: I took the phone into the Atherton store on Feb 26 with the documented fault, photos, receipt and contact details and requested they send it to Samsung. The assistant screwed up everything and threw it the bin, saying that mentioning Consumer Law would "upset Samsung." It clearly upsets Harvey Norman.
The "Service": For nine days, my business phone sat in limbo because Harvey Norman: Failed to send Samsung my receipt. Gave Samsung the wrong email address. Gave Samsung the number of the broken phone as the contact point. Harvey Norman then forwarded me an $88 "return fee" from Samsung. When I called Samsung to just pay for a repair, I mentioned how disappointed I was that the screen failed in two and a half years. That’s when the truth came out: the consultant told me ‘there’s nothing we can do because we don’t have the receipt’—the same receipt Harvey Norman later claimed Samsung "lost." Once I finally forced the store to send it, Samsung stepped up within 24 hours and issued a service number for a no-cost repair.
This isn't our first bad run with them.
The Pattern: A Consistent Disregard for the ACL This isn't an isolated incident; it’s a business model. Harvey Norman Atherton has a "Three Strike" history of attempting to void consumer rights the moment a manufacturer's warranty expires:
The Bosch Fridge: Coating failed just out of warranty. Response: "Bad luck." The Smeg Oven: Back panel literally fell off. Response: "Go away." (Interestingly, when I told Smeg directly, they were so embarrassed by the retailer’s conduct they replaced and installed a new oven, despite being 12 months out of warranty). The Samsung Galaxy: A $1,649 flagship with a major hardware failure. Response: Attempted to charge a "return fee" and blocked my access to the manufacturer by "losing" my receipt. The Common Thread: In every instance, the store ignored Section 54 of the ACL, which mandates that goods must be of acceptable quality and durable for a reasonable period—regardless of a 12-month "store warranty."
The Bottom Line: Don't be fooled by the "Product Care" they try to flog you, and don't believe the "gobbledegook" on the bottom of their invoices. They ignore the very laws they are supposed to abide by. I smell a big rat here. Cheers to Samsung for excellent customer service, but as for Harvey Norman Atherton? Three strikes and YOU’RE OUT.
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We purchased two recliners from Harvey Norman Bundall for approximately $4000 after waiting a significant amount of time for them to be manufactured and delivered. Unfortunately the experience since then has been extremely disappointing. Due to repairs being carried out in our home following Cyclone Alfred, the lounges remained stored in their… Read more
original manufacturer boxes while work inside the house was being completed. When we finally unpacked them, both chairs immediately displayed the same faults.
From the first use there was a loud mechanical clunking noise and the footrest mechanism intermittently fails to elevate properly during normal use. These issues occur on both recliners.
A technician attended and acknowledged that the spring mechanism required adjustment. Despite both chairs showing the same faults, the store has taken the position that this is only a minor issue and that a simple adjustment is the only remedy they are willing to offer.
In addition, the recliners are extremely uncomfortable to sit in for any extended period of time. They are honestly the most uncomfortable chairs we have ever sat in and we are in our fifties and have owned many different lounge suites over the years. After approximately thirty minutes of normal sitting the discomfort becomes significant enough that the chairs cannot reasonably be used for extended seating. A recliner that cannot be comfortably used for normal sitting or reclining is not performing its basic function and raises serious concerns about whether the product is fit for its intended purpose, particularly for a purchase of this value.
During discussions with the store, the franchise owner stated that the footrest behaviour was common and that in his thirty years of selling lounges it is normal for the footrest not to engage properly without adjusting your weight. We found this surprising as we have owned lounges for decades and have never experienced this issue with any recliner we have previously used.
The most disappointing part of this situation has been the way it has been handled by store management. Communication has felt dismissive and inflexible, with little willingness to genuinely engage with the concerns raised or work toward a fair outcome.
As customers living with disabilities, functional seating is not simply a comfort preference. It directly affects everyday usability in our home and that context did not appear to be taken seriously during discussions with the store.
After waiting so long for the lounges to be produced and paying around $4000 we expected far better quality and after sales support from a major national retailer. Instead the experience has left us feeling that the faults are being minimised rather than properly addressed.
Because the store has refused to resolve the issue fairly or provide a refund we will now be pursuing the matter through the Queensland Civil and Administrative Tribunal. This is not a step we wanted to take but we have been left with no reasonable alternative other than to formally dispute the matter and deal with the time, stress and legal process that comes with that.
We hope Harvey Norman head office reviews how this situation has been handled, as the current response from the Bundall franchise has been extremely disappointing for customers who simply expected functional furniture and reasonable after sales support.
Very bad experience with Harvey Norman technician team browns plains Queensland After bought Acer lap top Several keyboard buttons came out of their places, the laptop edge is bending, and the charging port has issues. It was also overheating since early use. The technician team at Harvey Norman Browns Plains said the warranty cannot cover it… Read more
because it is 10 days over one year, and they claim it is physical damage, which is not correct. Very disappointing quality for a $900 laptop. It feels like after one year you just throw it away and buy another one.It is not fair They said Acer checked and said that It is not my problem I bought from Harvey Norman not Acer BB b
Advertisrd ad XL but they are actually very small, can hardly fit my childs toys. It is advertised as durable for all weather conditions and in less than a month it is leakung water inside and all the paint is peeling off. The box looks very run down. I purchased 3 boxes and wanted to return the 2 unopened ones and get a rwfund for the faulty one… Read more
but they hardly reply and when they do its repeatirive questiobs which I have answered myltiple times. Harvey Norman doesnt help resolve the issue or attempt to help you with a refund so now I am stuck with 3 no good boxes that I dont want and I am out of pocket. The only thing these boxes are good for is firewood or the tip. Do NOT buy from Harvey Norman. Waste of money and poor customer service.
Bought 3 x Alfordson outdoor storage boxes but they are faulty and Harvey Norman hardly replies and isnt helpful in offering returns for a refund so im stuck with rhe item and out of pocket. It claims rhey are durable in all weather conditions yet they leak water and the paint is chipping away in less than a month. Do NOT buy from Harvey Normal. Poor customer service and waste of money Show details
Latest follow-ups
In 2017 I bought THE worst carpet i have ever had as it turned out. They outsource the laying of the carpet and it was so badly laid, it only lasted 7 years and now faced with getting new better quality carpet. I only chose them as they offer the… Read more
option to pay it off. I will never buy carpet from them again. Terrible quality and I was under the impression it was scotch guarded against stains. Admittedly, it was a light grey but in 7 years it was shocking.
Follow-up · No, carpet was too bad to get stretched. Underlay I think wasnt great and out of warranty. Won't shop at Harvey Norman again for carpet.
In 2022, I purchased a Haier Washing Machine and included a Product Care Extended Warranty. That gave me 5 years cover. On Saturday, the front-loader flooded my laundry a seal which was showing damage, typical of what you see when you Google this… Read more
fault. Harvey Norman told me that the machine was out of the 2 year Manufacturer Warranty but that was a good thing, as that warranty would not cover this fault. I was told my 3 year Product Care does. I was told I would receive $550 credit and it was suggested that I should buy a new machine and it would be delivered, pending the credit, if I paid in full. I bought a new one, new warranty, total $927. I love it......but Product Care have denied liability so I am out of pocket. I could have had a handyman repair the old machine. Anyway, Harvey Norman have suggested that they take the new machine back and credit me, then they will give me back my old machine so that I can arrange for a private repair!!!! I wouldn't know how my old machine has been treated and stored........AND I do not want that. Consumer Protection is now involved under Australian Consumer Law. I even sent Harvey Norman a photo of the damaged seal before I went down the path of spending money on a new one. I am an old aged pensioner. No money to waste.
Follow-up · Product Care refunded me $550 and their communication was great over the three weeks it took to resolve. At no time have I been contacted by Harvey Norman Joondalup, even though it was stated several times that they would be in touch. I no longer shop there or at any of their stores. It is not always about the lowest price. Good Customer Service counts and if I could score their management a zero, I would. They are not worth one star!!!!
so I bought a mattress from Harvey Norman Launceston and the mattress they sent me was rock hard so I asked for a refund. I was bullied and pushed into swapping the mattress for a different one which once sent was rock hard and did not resemble the… Read more
mattress in the store. I was refused a refund, mattress was still in un opened bag. Not happy I will not ever shop there again
Follow-up · the mattress size was correct though the staff did not explain to me that the mattress i purchased would not be the same as the mattress in store because they are well worn, and the mattress was delivered by the store on both occasions for a cost of $70 per delivery. I know i made a big mistake shopping for a comfortable mattress at Harvey Norman i should have first gone to 40 winks and intend to with my next mattress purchase
Positive reviews
Updating my previous review — I initially had a frustrating experience regarding a laptop issue, which I shared earlier. However, I appreciate that the matter was taken seriously after escalation. The team at Harvey Norman Malaga, especially the store manager, made a genuine effort to resolve the situation. He stayed in contact with head office… Read more
and Acer, kept me informed, and worked towards a fair outcome.
In the end, the issue was resolved and I’m happy with the support and the new laptop. Thank you for turning the experience around — it shows good customer service when a business follows through.
Aayush in the Osborne Park Tech Support of Click & Clock was most patient and efficient when he transferred all of the data from my Samsung A8 to my new Samsung S26 with complete ease and accuracy. Thanks James
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I attended the Hornsby store on 6th March. I require all new furniture for my new home. Ting spent a long time helping with choosing a bed and making sure I had the right mattress and base that suits me as well as the new house. She then introduced me to KC in the furniture department who also spent a long time going through lounges and dining… Read more
tables to suit the new home. She spent time looking at options and checking these options and availability on the system. I am so grateful to both of them and their assistance. Thank you
Negative reviews
Doesn't seem like you can rate less than 1 star. Worst service for a clearly faulty product. The team and service were horrible, then to request a repair of a product that is clearly not functioning is insanity. Stick to JB hifi or just buy online. I purchased through them as it felt a safer/better option, but will not be again. Show details
Extremely disappointing experience with Harvey Norman Online. I purchased a lawn mower that failed within the first 30 minutes of use. Despite this clearly being a major failure under Australian Consumer Law, Harvey Norman has refused to take responsibility as the retailer and continues to refer me to the manufacturer. I have formally requested a… Read more
refund, which I am legally entitled to, but instead of resolving the issue, they are “waiting on the supplier” and acting only as a “facilitator.” This is not acceptable. Under Australian Consumer Law, the retailer is responsible for providing a remedy — not the manufacturer. The lack of accountability, delays, and poor customer service have been incredibly frustrating. I am now being forced to escalate the matter further. I would strongly caution others when purchasing through Harvey Norman Online, particularly with third-party supplied products. Very disappointing.
i cant give them a lower review. They sold me an LG vacuum cleaner telling me it would work for 120 minutes. It actually only works for 30 minutes which is not long enough to clean the house. Horrible serice and nasty when they are caught lying about their products
Recent reviews
Please re consider buying ANY tech from this store and Harvey Norman in general. I purchased a Lenovo laptop from Harvey Norman Loganholme in July 2025 after owning an Acer laptop for 10 years. I initially intended to purchase another Acer, but I was strongly advised by staff to choose the Lenovo model, along with a RAM upgrade, based on my needs… Read more
including work, study, and relocating overseas.
From the beginning, the laptop performed below expectations and was noticeably slow. Within approximately 8 months, the device suffered a major hardware failure.
After extensive troubleshooting with Microsoft support, I was advised it was likely a hardware issue requiring urgent in person diagnostics. A qualified local technician confirmed the SSD was operating at only 8 percent capacity, which is significantly below acceptable performance for a device of this age, and advised immediate repair to prevent further damage and data loss.
Before proceeding with repairs, my family contacted Harvey Norman Loganholme on two occasions. On both occasions, assistance was declined and we were advised it was a software issue and to seek help elsewhere, despite explaining the urgency and likely hardware fault.
Due to my reliance on the laptop for both employment and postgraduate study, and being located overseas, I had no reasonable option but to proceed with repairs locally. Delaying repairs would have risked further damage and complete data loss. This resulted in $520 in repair costs and approximately $1500 in lost income due to downtime.
Following this, I contacted the store with full documentation, including diagnostic reports and explanation of urgency. Mr Jack Stubbs responded on behalf of Harvey Norman Loganholme and confirmed that they would not provide assistance or reimbursement, stating that because the store was not given the opportunity to assess the device, my consumer claim would not be considered.
During this correspondence, Mr Stubbs also inferred that I should expect a basic system based on the price paid and that I should take accountability for purchasing a cheaper laptop. I found this response concerning. The laptop was recommended to me by staff based on my stated needs, and I do not consider it reasonable that a consumer should expect poor performance or a major hardware failure within months based on price point.
I understand the importance of assessment, however the alternatives suggested such as shipping the laptop internationally at my own expense or physically returning it to Australia were not practical or reasonable given the urgency of the fault and my circumstances. No clear or workable support solution was offered, and when I asked for further clarity on the further support which would have been provided so I was not without a working laptop, this was ignored.
In summary, my concerns are that the product did not perform as represented, and I was sold a laptop that was not fit for purpose, a major hardware failure occurred within a short timeframe, assistance was declined when first approached, and no reasonable resolution was provided despite clear evidence and extenuating circumstances.
This experience has resulted in significant financial loss and disruption.
I would encourage future customers to carefully consider after sales support, especially if purchasing a device for essential work or study purposes or if they may be located overseas during ownership.
This review reflects my personal experience and is shared to inform others.
Read the T&C before ordering delivery. $147 to get a 80kg treadmill delivered. Turned up in a Ute that you have to help cary it off & then the driver left it at my front door. Apparently he’s not paid to push it in the doorway or assist in any way. Would not recommend Show details
I bought a $4400 OLED Sony TV from Harvey Norman 3.5 years ago and it has failed, with a fault many on the internet have also experienced with this particular model (Sony 77inch A80J). I have called the local Harvey Norman store who said they couldn't help me because it was an online sale and doesn't even appear on their system, emailed HN… Read more
"customer first" team, sent messages via their chat and I still have no response whatsoever a week and a half later. I feel like I am being deliberately ignored. I am just looking to seek a remedy under the Australian Consumer Law statutory warranty.
It's called customer service not customer servitude. I bought a computer on line. I was sent misleading pick up and tracking information. Shunted from pillar to post basically doing their job for them. The staff were surly, buck passing, lazy and never accountable. I even got a call today about my complaint that the tracking link they sent didn't… Read more
work. He blamed me because the item was for pick up and couldn't be tracked. Begs the question why they sent it to me. Is it any wonder retail is in trouble.
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I am pleased to report that I received confirmation yesterday from Product Care confirming that I… Read more