Guardian Life Insurance

Great service – Great customer service, really friendly and helpful, were more than happy find a quick solution to any issues. Would recommend his company for great service. Show details ·  1

Value in local communication – Haven’t made a claim yet ( proof of the pudding) but the folk at guardian seem very understanding and easy to talk to. Had an issue with my cc , and an old contact meaning I was behind a substantial amount ( gather they still have to pay their underwriter to keep my accrued benefits) but the waved the amount in total with no grief. Would like them… Read more ·  1

to have an online portal to view details,, but outside that seem competitive and give you what feels like local, caring and informed assistant to call., something I give great value

Income protection and accident – Came down with permanent disability the Big C. Treatment is affecting me and cannot work 7 days anymore. So I rang to be told to do a claim. Ending in cancelling my policy due to not worth keeping it. Over 3 years of increase I cannot use this. Rejecting my claim. Sorry I am terminal. The people are nice just sad to say they cannot help me get through. Income protection. Show details

Excellent customer service – The gentleman on the phone was really good , he understood my time was important as I was doing family chores when he called and he was like you do whatever you need. Show details ·  1

An excellent product for me – This small but useful policy means my wife won't have to worry about finances when I die. There's enough money to cover a modest funeral and any other outstanding debts. Show details ·  1

Good insurance to have – Been with them for 11 years now, policy is getting a lot more expensive as you are penalised for getting older to the point where you wonder if they want you to drop the cover before you can make a claim. Show details ·  1

No longer a fan – I rang the company today reguarding increasing my insurance amount to be told that because there is a payment due in 5 days they. Carnt do anything until it clears. The only other dealing have have had with them was trying to change my banking details . After being on hold for over 20 minutes i gave up. Until several days leter when the payment didnt go through i had 6 missed calls . Wanting to know where their money is Show details

Don’t bother with this company – Don’t bother waste of money the insurance company is absolutely a joke. Wouldnt even rate them as insurance company waste of money and complete waste of my time my husband has been with this company for yrs and never made a claim for income protection the minute he does he gets the run around when u pay premium to be protected and have no money… Read more

worry’s when u are sick only to be stuffed around and around nearly three mths still no sign of our insurance money completely waste of time if u are thinking of going with this company don’t you will not see your income protection money

August 13th 2019 Update: Been week since last review

Absolutely a joke Pls save ya money and get insurance else where This company don’t care about there policy holders My husband had blood clots removed and had three weeks off work and they don’t cover u pls don’t sign up with company It’s a joke

I’ve just spent a ridiculous amount of time on the phone to have the payment debited on my account o – Haven’t lodged because there was no flexibility in having my problem resolved. Something simple like changing the payment day should be easy. But apparently not.  Show details

Excellent value for such great life Insurance – I compared about 7 different companies regarding life insurance for my wife and l. Guardian was the best for value and cover. The consultant was very professional in their attitude towards us and explained every little detail. Show details ·  1

Very good – I have since I retired found repayments very hard , hence this is why today I had to put a fixed cap which took my payments down quite substantially. Apart from that I find you very good . Show details ·  1

Life policy – Good policy have had it for a few years now rang up to change address it was done in excellent time quite happy no claim made plenty of good Advice  Show details ·  1

Fantastic customer service – Easy to set up and took about half an hour on phone, easy to understand and friendly customer service staff, affordable, feel better knowing my daughter will be looked after if something happens to me.  Show details ·  1

Quick and easy and gives peace of mind – Yes the policy was easy to set up and everything explained clearly. The phone was answered very quickly and documents sent through email efficiently. My partner had recommended the company.  Show details ·  1

Really good value coverage – Easy to set up. Appears good value. However no claims have been lodged so cannot comment on this aspect of the policy. Good value policy no problems, good support from consultant. Show details ·  1

This is perfect – The policy was easy to set up. The consultant was very friendly and helpful with all my questions. I would recommend Guardian Insurance to others and am very happy with it. Show details ·  1

No further comment – no further comment, what I stated previously has not changed. Customers are asked to rate the service provided, not sure why you require an explanation for the rating. The service will be excellent, good, bad or ugly and the scale is set for the appropriate service assessment by the customer, nothing further required. Show details ·  1

Great product reassuring – Good value policy easy to set up helpful staff and friendly did not take long and very straight forward and easy to understand affordable and takes a lot of worry away if something happens Show details ·  1

The right cover from the right insurer – Very helpful easy to understand good and friendly phone manner good valve policy cover no hard sale excellent service speak plan English always happy to help seams to have a better product than other insurers Show details ·  1

excellent – i do think it was great value and was very easy to set up. The sevice i received over the phone was great and it was well explained to me what was involved in the policy. Show details ·  1

service beyond reproach – I was provided with just excellent and professional service and a pleasure to deal with on all occasions The staff was most helpful in providing workable solutions to suit individual needs. Show details ·  1

Excellent – Prompt service with my enquiry and my policy is just ideal for me and my family Understanding in what I needed and made it easy to understand - recommend guardian for sure Show details ·  1

payments – overall I found them to be very excellent I needed to change my payment date and found the young girls I spoke to very helpful I couldn't ask for a lovelyer girl friendly and helpful Show details ·  1

I am very happy with my policy and help I receive when I call – I have never claimed before. I only have a life policy with you. I have always had very efficient help from you when I have had to call regarding my policy, thank you. Show details ·  1

Fantastic service friendly – I feel that the service and product offered by Guardian life insurance is excellent, the contact I've had with them has always be personal and fantastic. All team members have a great knowledge of the products offered. Show details ·  1

Life is Better without Guardian Insurance – If you are thinking of applying for Life Insurance I recommend that you DON'T. Tried numerous times to cancel my policy with them but got the runner around, it seems like they tried to stall the situation and leech off from your hard earned money with poor customer service skills, staff needs to be trained in customer service it was just… Read more

appalling. If seeking for any policies regarding these types, I encourage that you do your homework beforehand or see what your place of employment have to offer.

Not Happy

Should have know better – Unfortunately I got bamboozled by insurace lingo, an easy misinterpretation on my behalf, making my extremely expensive policy useless. Fair enough..... I guess......I held the policy for six years without a late payment or without claim. So when I tried to challenge them it was basically "Tough luck you shoulda read tha fine print.....go ahead… Read more

and cancel i will put you through". It kinda made me feel a little hoodwinked, and I kinda got the feeling the representative on the phone took great joy in blowing out my candles aswell.

Insurance by nature is an insidious industry. I should have know better.

Guardian Income Protection Insurance - Claim being drawn out – When I took out this Income protection policy I did so to be able to look after my Family in case I can not work for a longer Period. Unfortunately I am in that situation now after 4 years of payments and it has been a nightmare trying to finalise the claim as documents are repeatedly being asked for even though they either have been sent or they… Read more

are not available yet as the last tax returns have not been submitted yet. When I told the Lady handling the Claim that the way the Claim is going to be handled is going to determine whether I am going to continue with them as insurer , she told me that I can go ahead and cancel, it is not part of her Job to make sure Guardian Life keeps selling Insurances.

Can't complain about the service.........There is none – I've tried to cancel my insurance twice with no result. They keep direct debiting my payments. It's off to the bank I go to cancel it there  Show details

Worst Insurance Company Ever DO NOT TOUCH – This company will take your sign up over the phone happy as pie WELL try cancelling your policy. They claim you can't cancel over the phone only in writing then when you put it in writing they still refuse to cancel unless you speak to them direct. The only way I got my policy cancelled was to inform them that due to them refusing to follow my… Read more

written request of cancellation I was filing a complaint with the Finacial Ombudsman with which they promptly cancelled my policy.