Fine-Day

Faulty product and no reply from customer service - avoid – I purchased several products however one of them was faulty. I politely emailed to request a return however after several attempts they have not replied. Will not use this company again. Show details

Disappointing to receive a used item – I was sent a used cushion cover. I ordered two items, one is in perfect condition and the other one has been sloppily packaged with no attempt to even hide it and was sent to me with piling. They had the audacity to tell me to use a fabric shaver for what is supposed to be a brand new item. I asked their chat regarding the composition of an… Read more

item and was assured I would be contacted the following day, they did not respond or complete the query. Ghost town.

If I could rate 0 stars I would. What customer service? Don’t waste your money – I purchased the wonder quilt cover back in late March and washed exactly according to instructions.. what I ended up with was a quilt cover that was already pilling after one wash and had small like holes in the fabric. I emailed Fine-Day after my first nights sleep (March 30th, 2024) with my feedback, photographs and asking for some type of… Read more

resolution.

It is now the 9th of May and in the last almost 6 weeks and during this time I have never once received a SINGLE acknowledgment for any one of my 12 emails or comments on their Instagram account.

Given the disgusting and absolutely appalling customer service (or lack of) provided I’ve now been forced to dispute the transaction and make a claim with my bank. Save your money and time. I should have read the reviews before I purchased so I hope that this is a warning to anyone googling the brand now.

Don’t do it. Trust me.

All style no substance – So frustrating, I get a marketing email with a 15% discount code to complete my purchase, I go in and it doesn’t work, I get an error message, try numerous times, doesn’t work. I message customer service, it takes 5 days, 5 emails and numerous messages to different people along with photos of original email and error message and finally they send… Read more

me a new code that works, all this for 15% or a $10 discount! Fast forward a few days, I get another email saying I left something in my cart so I click the link and it takes me to their home page and I can see I have one item in the cart. I click on the cart but it takes me to a blank page, click again, blank page. I try to add another item to the cart, doesn’t work, try again and of course it doesn’t work. Now whenever I go back into their website even after I have closed the previous session there is something in the cart and it’s impossible to buy anything online to see the cart. Ok folks I give up, see you round, I’ll stick with Country Road at least their website works!

Awful Customer Service – Disgusting treatment of customers. You only delivered half of my order, the pillow cases which I opened to wash, then went AWOL on my order for three weeks, no response to emails, then sent me a generic email explaining I was being refunded for the missing item. So I paid for pillowcases that don’t match anything, and waited almost a month before… Read more

receiving a slap-in-the-face email. Your company SUX. Be warned potential customers, they don’t give a damn.

Beautiful product – I received my first order after about a week, despite warnings that the Xmas rush might take 2weeks. The fabric of the "pyjamas" (which I will wear as day wear!) is a beautifully soft cotton and the size and fit were true to size. The print I chose was just as beautiful in person and I thought they were well made. So much so that I ordered 2 more sets in other styles straight away. Show details

If I can give less then 1 star- I would – This company have no respect for the customers - I now waiting for my order to be dispatch for 2 weeks - chat people initially said- 3-5 business days , then 7-10 , last time I been told” as soon”?? I emailed x3 times - never received anything back . Presume I have to take issue with this company somewhere higher ( not sure exactly to whom it… Read more

need to be addressed ) . In total- stay away from this company as far as possible . Bunch of un- honest people - management who do not care + staff who not care ether( ps- on top of recent experience I have twice issues purchasing from this company - I gave them a go one more time -not deserved my time and money obviously )

Great fabric, good ideas but shocking quality control – I've purchased 2 complete king bed sets (2x fitted sheets, 8x pillow cases, 2x doona covers) and the cotton is wonderfully soft but the quality control is shocking. On one cover the buttons don't line up and on a fitted sheet the tag that helpfully says bottom right (a really smart idea) is on the bottom left... I also bought a set of men's PJs… Read more

short and long sleeve tshirt, again lovely material but after a cold wash and a warm dryer they've gone from an L to an S.

Wanted to love the brand but can't recommend it.

Woven branding label scratchy – I have purchased 2 silk nighties The woven branding labelling is sharp and scratches your skin you need to wear it to find out. It is virtually impossible to take off the label without damaging the silk. These items are way too expensive to put up with this irritation. I have cut it off as much as I can without making a hole but it still painfully uncomfortable.