Compare The Market

Phone call from Caleb from Compare the market was exactly what we needed, he asked us all the right questions to find out exactly what cover we needed at half the cost of our existing funds quotes. Very happy.

The Compare the Market quote for my car insurance was more than $400 below the figure from my previous insurer. It was from a reputable insurer and provided virtually the same cover. Thank you, Compare the Market!

I bought a type of insurance that I had no knowledge about. Compare the Market was very useful because it provided details about the cost, the insurers, and who their underwriters were. They did valuable homework for me and saved me time.

Nothing about travel insurance – Went onto their website and put in our ages - 72 and 70 - and put in travel insurance as the area where we wanted to make comparisons. Seems it could not happen In their defence, people of our vintage invariably have some health issue to contend… Read more

with so it may simply be too hard to make comparisons. Nonetheless I was hoping to be able to at least get some idea as the insurance per day cost for us is coming in at around $200 a day from the one company where I have been able to get a quote.

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I spoke to Adam who was amazing- he addressed my concerns - got me a better deal where he could and also fixed up the cancellation of existing policy as he started the new one. Great service. Show 2 replies

As soon I used this compare website I am getting tons of junk emails and calls now. Very disappointed that I used this service and my personal details are all over the internet now

Lachlan P from comparethemarket (health insurance) is without a doubt the best telemarketer I've ever had an interaction with in my life hands down (I could go on and have to others elsewhere haha). If I was in the business for such an employment position needing to be filled, Lachlan P would be my first choice. I would've offered him a job if i… Read more

could have!

Like anyone these days, a call from an unsaved number cues an immediate resistance to engage in the conversation even if you consented to being called... Why, because more often than not I (like most people) end a call like that either feeling pushed for a sale, or as though the caller was impersonal throughout the process. Alas! Lachlan P enters the scene... My partners phone rings within moments of her entering our details into compare the market. Flabbergasted, by the time from which details were entered and the call came through to her, shock initially lead the exchange. Unbeknown to Lachlan, the call was on speaker and I initially sat in my usual response to the given situation (here we go again... [eye roll and sigh]). My habitual response to the situation was extinguished almost immediately because my partner and I were taken through the process without any hesitation on our end. For the first time ever my only concern was that I wanted to give some telemarketer my money. WTH?!?

Whilst I would presume trained to some the necessary extent... Lachlan P has something I believe most people aren't taught by such a job position, maybe at best encouraged... The perfect amount of personability and what genuinely felt to be an authentic positive desire to help (most average telemarketers or sales representatives try, but people read between the lines if you get what I'm saying) . I only ever write reviews when I mean it and genuinely want to. Whoever Lachlan P's Managers are better be paying him more than any other telemarketers in the Industry I (and likely most others) come across because If Lachlan P wanted to, I reckon he could get paid a more than healthy sum working somewhere that genuinely values such an employee (if he is not already). Thanks for your help Lachlan P!!! PS, I do not have any reason to believe Comparethemarket do not look after Lachlan or there staff, all I'm saying is it would be within there best interst not to lose Lachlan P as an employee if its an option.

PPS, If somone at comaprethemarket is considering whether to promote Lachlan P, I believe you would be silly not to. Just saying.

The old saying is if you can’t afford travel insurance then you shouldn’t travel. I hate paying travel insurance simply because I never make a claim. And I wouldn’t like to try either but it’s a necessary evil. Like all insurances, travel insurance is not cheap especially as you get older. Every time I travel I go online reluctantly looking for… Read more ·  1

the best possible deal. They try and sell me everything when all I want is medical only. One company Zoom says they do not provide medical only for people my age even though I have no medical problems and I have never made a claim which must count for something but it doesn’t. Aren’t insurance premiums all about the risks and I’m not a risk. I tried Compare The Market which provided me with many companies who did medical travel insurance only and at a reasonable price too. Through them I was able get rid of all the extras which lowered my premium substantially. They gave me a great choice of insurance companies, so well done Compare The Market for making it a competitive market place and we all know competition is great for consumers.

Not a complaint about the company itself but a staff member named Anthony. I put my expression of interest online and received a phone call from Anthony. The reason I was looking into health insurance I have a new born baby and there is a possibility he would need a procedure done. I already had private health insurance but I was looking at other… Read more

alternatives to add my son on. Anthony tried to do his best to absorb his options with me but what he was offering wasn’t suitable for my needs I explained to him what was important to me and he advised that my sons future procedure wouldn’t be covered because it was within the waiting periods which I understood. I was looking for hospital and extras cover he went through a few options with HCF but I was quoted $260 and I explained it wasn’t affordable he then quoted $130 a fortnight however it wasn’t covering me for extras cover so I advised Anthony it wasn’t suitable for me and his tone completely changed and made a comment saying what’s more important to you having extras cover or your son. I was made to feel like a bad mother and he started to patronise me it got to the point he was trying to pressure sell to me and he was just desperate for a sale. I put a complaint forward to customer resolutions team and I got a lovely manager named Karina who had listened to the call and was very disgusted with what she heard on the phone. Karina was very apologetic and had escalated things with Anthony’s direct manager. The reason I am writing this review is to raise awareness for those who are in a vulnerable position needing some help with looking at health insurance. Anthony doesn’t care about you as an individual like what he says he wants to do he is just after your sale. Thank you Karina for your help you have heard my concerns with the comment that was made to me and how he made me feel.

The person who was handling my file was very helpful. Providing me with documents necessary for me to review prior to the call so I had the information to hand and wasn't bombarded with information during the call. I would highly recommend Compare The Market and especially the person handling me file. A lot of money saved and a lot more benefits while saving me time hunting around all the different options. Thanks team!

The consultant Alisha that I spoke to was excellent and answered all my questions and fixed any problems I had . She made it so easy to swap health insurance funds and made it so easy .

My girlfriend and I were on the phone with Lucas last night. We had no idea about health insurance and needed all the help we could get. Lucas was so patient, clear and informative as he shared with us a number of options that would best suit our situation. We learnt so much about health insurance and will always appreciate and remember the effort he made. We would 100% deal with Lucas and Compare the Market again

I rate CTM for the immediate feedback on the best offers, that provides great value. However, the application process is odd. I applied for a gas and electricity combination from two providers, one of which went to plan, but the gas provider thought the activation date was different. Further, CTM contacted me days after both applications to say… Read more

the gas provider application had now been processed. This was a day after the gas was connected. Long story short, the gas provider got the wrong date, they then told me to contact an emergency gas company who then charged a fee, and after all this CTM contacted me to say the application was now submitted. Had CTM had their game together, I wouldn't be paying the extra fee for the emergency gas service, thus two stars.

Harasses you the minute you put your details in. They showed that they did not have any insurance matching my needs (only wanted to compare prices to my current policy). It was about 5pm on a Sunday evening when I decided to do a quick check, saw they had nothing that matched and ended my search. Within 10min they had tried to call twice from… Read more

random mobile numbers and then again today.

A reply on a similar complaint indicates being contacted is optional. It is not, they force the agreement by not allowing you to see comparisons without agreement. They also claim they do it when they can help, this is also not true as they disclosed on the website that there were no options including my requirements.

The comparison price was about $50 under the actual price and the 15% off enticement for online registration was not provided. Gives an overview of who may be cheaper than others etc. but do not rely on the pricing.

Shout out to Tim for some of the best customer service I’ve had in a long time. He was knowledgeable, friendly, and really helpful, making the process of getting health insurance feel much less daunting. Thanks to Tim and the team at Compare the Market!

Compare the market was an email we received that was about car insurance and Suncorp had just increased my insurance by $200 per year. On comparing with Everyday insurance we have now saved just over $500 per year. This is massive.

Compare the Market has been tremendous. They are my "go to" service for all my car, household and health insurance needs. They follow up effectively and offer sound proactive advice. Eager, cheerful and knowledgeable staff. Whoever trained them needs a commendation. I will definitely continue to use them for all my insurance research.

Customer service was faultless and really appreciated. I recommend "Compare the Market" ...(in my case) to compare the differences betweenI hospital health providers.

The person I spoke to on the phone after making my online quote was incredibly helpful in refining what I was looking to get out of my private health cover. Helped work on exactly what I needed, and what was less important to me. Only thing that took away from it for me was that I felt very pushed to go through with the change right then and… Read more

there. Admittedly, I did need to change sooner rather than later because of the situation I'm in, but would still be nice to not feel pressured as much to go through with whatever I'm being told.

I couldn’t recommend Compare the Market enough. I spoke with Sherene, and she was absolutely unbelievable. So friendly, took the time to really understand what I was looking for, and genuinely went the extra mile to find the best option for me. I was originally about to pay around $100 a week for private health cover, and she found me a policy… Read more

with everything I needed for just $40 a fortnight.

The fact that this service is free and they still put in that level of effort is amazing. I really appreciate the help, couldn’t recommend it more!

A quick and simple way to gain a good overview of insurance policy prices for my car from a range of companies. It facilitated my decision making process significantly.

Every year I do a health comparison to ensure I have the best deal for our needs at the most competitive price and this year was no different. Prior to doing this I check my usage for the Previous year vs the limit of the policy. So this year basically for the same coverage minus 1 device which I have not used, I managed to drop my premium for a… Read more

few dollars, get a special deal of 10 weeks cover, 1 Meerkat Hoodie (in the mail) and a $100E-gift voucher.Altogether a total of $1050 saved, which will be available to us after 45 days of staying with that provider... Altogether we think, a pretty excellent saving' thanks to Tiana from Compare the market..

I recently had the pleasure of working with Ahmet, who took the time to carefully compare a range of insurance options based on my personal circumstances. What really stood out was his genuine approach, there was absolutely no pressure or push to sell, just a clear focus on finding what truly suited my needs. Ahmet was honest, knowledgeable, and… Read more

easy to deal with throughout the entire process. He explained everything in a way that made sense and ensured I felt confident in my decision.

It’s rare to come across someone who prioritises the client over the sale, and Ahmet definitely does that.

Highly recommend him to anyone looking for trustworthy and personalised advice.

Recently signed up to private health insurance. The courtesy and professionalism my comparison expert Tiana displayed during our call was sensational. It made the whole process of signing up so seamless and the entire time she was on the phone she was so well versed and knew exactly what I was after and had such a glow in her voice. Thankyou again Tiana and the Compare the Market team.