Be careful, I signed up for basic for one year when it automatically renewed it charged for premium at more then double the price. I contacted them and they refused to do anything about it . In the fine print apparently. Not happy .
In December, i tried to take up the current BINGE commbank yellow offer of $2 per month for 6 months. It couldn't be done using links provided in commbank yellow so i contacted Binge directly. They found a work around, applied a full credit on my starting month, and assured me the following months would be charged at $2 rather than the standard… Read more
$10. I have emails confirming that. It sounded good and that person was helpful. But i was charged $10 per month for 3 months, and my email seeking rectification and reimbursement was ignored. I then spent 50 minutes in a chat still seeking rectification or reimbursement, going through the usual clarification of payments and emails etc, but it wasn't resolved, and the chat was abruptly closed. Yes I'm only out of pocket $24, but very disappointed with the process. I WOULD NOT RECOMMEND!
This new format Binge is SHOCKING! Don’t waste your money! I have been a BINGE customer for years and the old format worked pretty well. This is just disgusting, frustrating and absolutely not worth the money. I have done everything I should do to make sure this new format works properly. I have deleted the app twice and reinstalled it and it’s… Read more
still is shocking. In the middle of streaming it will just stop and go back to your homepage of apps and the live content is hopeless, you can choose one channel to watch but don’t you dare try to go to another channel after you finish watching because that is a no go. The scrolling is slow on everything and this is absolutely frustrating. I cannot recommend anyone purchase this until binge rectifies the nightmare that it is! I have contacted Binge no reply in 6 days - I guess they don’t give a damn as they have my money!
Reviews with attachments
I’ve been trying to watch this one episode for 15 minutes. It keeps pausing, glitching and crashing. Not to mention the ads. If I’m paying for a subscription of any kind I don’t expect ads. You pay to have binge and to use it so you shouldn’t have to the watch ads. YouTube lets you buy a subscription so you don’t have to watch ads, binge makes you pay just for you to have to watch ads. Absolute garbage, what a joke. ( this video is from TWD) Show details
Unwatchable always buffering – Unwatchable apart from the Ads it is always interrupted by buffering. Customer service is terrible. Plus no refunds are considered. Heavily not recommended.
They reactivated my account and debited $149. I spent the next few days fighting by email with responses like "we noticedyou signed up for another year," and when I repeat myself and explain the situation i get the exact same "we noticed you signed up for another year." I eventually sent an ACCC notification and got my money back but continued to… Read more
request account deletion. They send you a link to confirm this. When. You complete it. Guess what? You get another email telling you that in order to delete you account you have to fill out a form following a link, and so on and so forth. After several emails stating I had done this multiple times. They said they would notify me of the update to deleting my account. Several days have passed and guess what? Still no account deletion. I'll contact my bank next and block them as they are holding my payment details without authorisation l. Stay away from this disservice!
second day of my Mums subscription, decides to log out of all mobile apps on all devices, then decides the pw is wrong.. Then locks the account. (PC WAS FINE SAME PW) then an hour with the useless help chat. Finally it just resets the timer an hour later. Garbage app, garbage corp.
Placed an order with Binge with the offer of cash back. Paid full price for Standard subscription $149 was offered $12 cash back (No Big Deal) but dont offer if you have no intention of paying. Cash Back rejected. how many more have had this. ShopBack blames Binge, Binge blams ShopBack.
Dishonest practices, they bait me in with a $2 dollar trial then they never sent me a follow up message or email notifying that I will be charged the monthly subscription if I don't cancel. I think Excellent service would be to notify your "potential customers" that a charge will apply soon or even better an email asking if you are happy with the… Read more
service and content whilst reminding you that a monthly subscription will be charged soon. Binge now the refuses to refund me arguing that I accepted the terms of the trial and that I could have cancelled prior getting charged. Amazon prime would never do that, they would just go ahead and fully refund you and that's it. Binge must be struggling or something to be recurring to this dishonest "customer at the bottom" practices. Their claim that they sent an email at the begining of the trial isn't true I never got an email at the beginning nor when I was about to get charged a $22 dollars monthly subscription. Are you kidding me ?! All my other streaming services are in the $10 to 12 dollar a month markb plus something that I really hate is that tvey dont have subtitles in diffrent languages like Netflix and a lot of their movies dont wven have Close Caption in bloddy English, qnd they still expect to charge double than most streaming services ?
Awful program. Maliciously drew me in with a cheap deal after I cancelled my subscription due to suboptimal programming. After connecting me up they then blocked access to almost everything by freezing the screen with a message stating that this is not accessible. Deceptive and entrapment. I regret engaging them. There is no help phone number only a range of unhelpful web pages
Terrible, terrible streaming service. Cannot load anything, loads forever and support is useless. When you notify them of the issues and request a refund they will go above and beyond to prevent that from happening. Go straight to your bank and dispute the charges is my best advice. Go with Amazon Prime, Netflix, Disney or others instead, stay clear of this rip-off service.
Hey Binge, what on earth with the teeny tiny subtitles?! Can y'all have some compassion for the visually impaired & PLEASE catch up with other streaming services & add subtitle settings including size, font, window backing & opacity of words & window. This is giving me a migraine & for the price, it's actually not worth it.
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Unable to watch anything. Unable to access anything except my account details. Only advice was to reset modem (did that twice no effect). Nowhere to request a refund. After I cancelled, in frustration, was advice I had access for the remainder of the month! Infortunately…..I DONT HAVE ACCESS.
The worst customer service ever. which has standard and basic - stupid names are easily confused and I signed up for The one with ads. When I realised within an hour of joining. I contacted them to ask if they could cancel the refund so I could sign up tomorrow the ad free and they refused. Stay clear. I’d be surprised if they last. unsubscribing is tricky at best customer service terrible
Who do you think you are able to force woke indignations propaganda down the throats of people who subscribe to your service. I’m incensed that you would pre able your movie with this divisive rubbish. I don’t pay for a service that severs up this rubbish to keep a small minority of the country happy!
Latest follow-ups
The app on TV is pathetic; it takes 5 minutes to start on a non-Android Samsung TV. I even thought my remote was faulty. Even moving forward or backward is a headache. The contents are average in terms of movies and shows. Overall, it's not worth more than $ 1 per month.
Follow-up · Different movies and showes. Samsung TV 120 speed.
Binge is the worst platform for viewing anything. After 2 minutes of watching a movie or series, Binge just stops working, pausing & overall I would not recommend Binge.
Follow-up · I was watching in my Hisense TV Yes this happened all the time. There were no error messages.
Despite having some good content it's the ad policy that is infuriating. You can't fast forward through the crass ads and if you rewind at any point Binge makes you endure the ads again. Best to dip in and out every couple of months.
Follow-up · Still a very clunky interface and even worse with ad saturation. I keep a 2 month subscription then cancel for six once I've watched what I want. A lot of the content is old, boring or just trash.
Positive reviews
A Re review, issues fixed – After giving Binge a 1 star review, I now give them 5. All the issues I had, ie not saving progress, starting half way through etc, has all been rectified. Well done Binge, and still has a great selection at a great price.
Substantial improvement on Binge for Android TV – I'm really pleased Binge/Hubble have finally launched a new version of Binge for Android TV. The old version was just too unstable. This version looks like it has an Android based architecture. Much more stable, no more drop outs and I can finally switch easily between profiles. Binge, while you don't always have the full season content of shows available, you still offer some of the best catalogue of content. Show details
Don't understand all the negativity – I have been using Binge on the standard plan (no advertising) for the last 2 months and I'm happy with it so far. Good selection of movies and TV series, and some good documentaries too. I've never had problems with buffering or any issues with the app. I don't have wifi, and watch Binge on my tablet using my phone as a hotspot and the app works as it should.
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Negative reviews
Terrible waste of time and money. Sunbed in, resubscribed and paid. The app keeps crashing and I'm locked out for too many attempts. The app is broken and I never got an far as the password screen...... Yes devices and app updated and rebooted
New format is totally non user friendly finding shows to continue watching disappear and even when there some current are at top others at bottom fix it soon please go back to old format
I wanted to renew my Binge subscription, so I used my work phone to scan the QR code on my tv. I entered my mobile number when prompted which took me straight to the payment screen. After paying, I attempted to log in to my account, only to find that I was in someone else’s account - my former work colleague who used to have my work number. I… Read more
*immediately* went to the chat service on the Binge website, believing that they’d easily be able to transfer the annual subscription to the correct account. The customer service person was beyond unhelpful. Was repeatedly told that there was “no option” for a refund. $149 subscription to the wrong account. How can there not be an option for a refund within minutes of payment? I was shocked at the terrible costumer service. I will be contacting the ACCC and Ombudsman.
Recent reviews
Watched 3 epsiodes of a program and on the 4th epsiode 5 minutes before ending program froze I did everything troubleshooting said to do. Nothing helped tried live chat they are useless. Asking stupid questions when it's a problem with the program.
Scammers. Signed up for trial and its now impossible to cancel. Going to the bank tomorrow to try and sort it out otherwise I'll cancell my credit card. BTW I found the content to be cr#p
I thought I had canceled my subscription to Binge , But, apparently not they still taking money from my account When trying to access the company I am told to turn off my vpn , an honest company does not do that How to cancel when the company does not let you into their site This a deceitful and possibly illegal site DO NOT USE AT ANY COST
Had to stop using it, the buffering time was as long as the show was. Even after restarting my device, clearing the cache and resetting my already working router. Strongly recommend you go with a different streaming service.
I feel your pain burtfingers as same thing happened to us! They are saying it’s a problem at our end that we can’t watch the last episode of the uk series the game ! WRONG I actually googled eps 4 the game and through another provider got to watch the last 3 minutes! Cancelling my subscription tomorrow due to poor customer service!
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