Asgard

I strongly suggest you do not use Asgard / BT to look after your superannuation fund. Their client service is useless and extremely unprofessional. Trying to close my account and get my funds is very difficult. Their forms are not clear and attempting to authorise any slight correction over the phone is non existent. They do everything they can to… Read more

delay providing your money. I highly recommend Australian Super. My dealings with them have been far easier and their client service is professional. DO YOURSELF A FAVOUR AND STAY CLEAR OF ASGARD / BT.

The most despicable lack of service and professionalism – Was coerced by a broker to merge my superannuation to this company. I moved overseas and for four years I’ve been locked out of my account and they’ve frozen the assets. I’ve sent several emails to get assistance or change and they’ve used every lame excuse known. Stuck in limbo with no progression at all losing interest each year while they… Read more

profit on their disgusting practices. I have tried to contact that broker who has also not responded. Avoid this company like the plague.

Asgard and any Financial Adviser who recommends them – Asgard managed the pension fund of a deceased relative. The reports I receive indicated that their investment portfolio was below par in comparison to other high performance funds. Further, they have a tardy administration process citing whatever they can find to delay the sell down of the investments. They were singularly the biggest hurdle in… Read more

finalising the estate. On that basis, I would never place my funds with them and would move on from any financial adviser who recommended them over higher performance funds and at the very least, request the financial adviser to declare their commission.

Finally I have one chosen super fund – I have had many super funds, and since my Mum passed away I have made a conscious effort to roll everything into one. My Asgard fund was the choice, I have an adviser to manage the fund which is the most suitable option with Asgard. I give it 5 stars for now, and will monitor it over the rest of the financial year. But in terms of accessability… Read more

with information about my account, and the ease in which I was able to move everything over was seamless. Here's hoping

Good platform for wrapping up all investments – I am only writing this review because I was looking for something else and came across all these terrible reviews. Seriously understand why all the people are giving it 1 star, because they obviously do not understand what Asgard is. I chose my investments (and my financial adviser), shares and funds, etc, Asgard give me the platform to wrap all… Read more

these investments in 1 place and easily view my entire portfolio as well as giving me a tax report each year. They do all this for a quite reasonable fee. My returns are pretty good and I have been using this for over 10 years, but even if the returns were not good, it would be mine and my advisers fault alone. Note! I am not recommending them for everyone - speak to your adviser, if your performance is bad, sack your adviser.

Asgard is a quality option for the right investors – As a regular user of Asgard for clients a lot of the review on here are simplly misguided. Asgard eqrap has minimum fees and doesn't suit balances under $100,000. Above that is is a cost effective quality platform. It is however like a supermarket of products. The returns as based on the products you pick. Asgard itself is not an investment so… Read more

critics of its returns just don't understand how it works. THere is also the old Asgard Master Trust which was aleading product in its day but is now dated and relatively expensive so stay clear of that one. Asgard is owned by BT of which Westpac is a major shareholder. This means its robust. There are billions of dollars in it. It is safe and flexible. But it is a product designed to be used in conjuction with an adviser. Without one service will be horrible as its not set up to deal with the public. If you don;t want an adviser or don;thave sufficent complexity to get vlaue from an adviser it it may well not be the product for you.

Extremely bad service. Avoid at all costs – It's taken nearly seven years for Asgard to finalise a deceased estate superannuation account - and we're still going. Unless you want to go through the same lack of service, I recommend you avoid this product and find a better alternative. Update: I've received an emailed response from Asgard that has incorrect account information and even… Read more

worse, a pdf version of a letter that is addressed to a private third party. If poor record keeping and serious privacy breaches are your go, this is the company for you.

Asgard – What a bad fund to be in. Asgard left me in 2 funds that they no longer taking on new clients . Returns were terrible and after 17 years with asgard l left. So bad that when l sold it down to cash they were still taking fees out of my account. Asgard financial advisers must be making a fortune as l certainly wasn't. Was never offered any other… Read more

products when l said l was leaving asgard. Now l am with a new SMSF and new financial advisor and the difference is unbelievable as is the money l am making. My advise is steer clear of asgard as long as their advisors get paid they don't clear less. Alan Watts

DO NOT EVEN CONSIDER DEALING WITH THEM – My mother passed away leaving a small amount of money with Asgard. After at least 10 emails and a similar number of phone calls, I am no closer to even receiving the forms I need to complete than I was a month ago. Mum's financial planner apologised for ever using Asgard so the advice is pretty clear. DO NOT INVEST WITH THEM !!!!

Don't try lodging a complaint against Asgard's service delivery – Complaints are answered with "we are sorry to hear of your complaint and the inconvenience you have been put to". The actual complaint is not addressed and you are blocked from replying to or commenting on what Asgard considers to be the appropriate response to your initial complaint.

One star is too generous – Long term member of the pension fund and nothing but huge losses year on year, and all this for $950.00 a MONTH for management fees, what a colossal rip off. Moved over to another and positive returns right away. If you’re thinking of these thieves, don’t!. If you’re with them, get out and protect what you may have left. Good luck!

Asgard's lack of positive returns on supers investment over the last decade – Shows Asgard is seriously mishandling our financial futures and retirements by mismanaging our finances. Don't let Asgard Financial ruin your finances like they did with mine. They are a firm to avoid at all costs.

Ned Kelly Accomplices – Head office of Asgard should be in Glenrowan Vic. Then edward kelly could keep an eye on them. Administration is so incompetent. ! Member for 12 years . Should have been 11 years at the most.

1 is definitely too high – Asgard ties up funds for months without explanation. Incredibly poor customer interactions. Amazing that trusted advisory firms continue to use them. My inheritance has been in limbo for months now.

Useless – I too have a employee super through Asgard for about 10 years. They once 'lost' my super somehow and found it again. Recently I have received a letter from them saying their super has failed the annual performance assessment (APA)...awesome.... Im almost 53 and my super has gone backwards. Also in the letter they have told me that they are… Read more

transferring my super to BT Super ( Westpac I do believe) who is equally as bad!! Dont use them..one star is too generous

Never take Asgard, especially for inheritance / trust funds – Asgard was selected to hold investments as part of an inheritance held in trust from 2003 until present (2021). The estate and I (the beneficiary) have been trying to transfer the funds over for the past 1.5 years (still ongoing), and no one responds. Numerous emails were sent, numerous phone calls were made, and no one responds. It seems to be a… Read more

common theme with Asgard to ignore requests. Asgard cannot claim servicing times are more than 1.5 years. I am under the impression that they do not want to give me my inheritance. They did not give updates, and every time progress is stalled, they don't follow it up; the file is just left as it is. They didn't call or send an email to notify anyone of blocks on the estate account, which they had placed, AFTER the transfer request was received, for reasons which were not provided. The trustees, the accountant, the financial advisor, and myself (the beneficiary) have all tried communicating with Asgard, with nothing to show for it for more than a year. If anyone recommends this company, get away from them, you won't see a cent.

GET OUT! – Not worth 1 star these guys are crooks I had my super with them for years and made no profit they kept saying it takes time to make a profit what a load of crap these guys should be struck off the super industry biggest mistake in my life using asgard the next biggest mistake was using BT super apparently there tied up with Asgard they should be… Read more

wearing balaclavas,wish I had have left them years ago and now I am with Australian Super what a fantastic super fund they are outstanding the interest I'm getting with them is really goodand now I'm making money.Tim

These guys are hopeless through and through, being polite – I had my super here for 10 years , and after 10 years of underperforming I withdrew funds and ended up with a projected tax debt that they caused. So the net funds growth was ridiculously low. The communication with them over the years was less than adequate, with responses being completely un-usable. It was a struggle to terminate them, but what a relief with the new guys. Don't go near ASGARD, they are hopeless.

Seem suspiciously dishonest and should be investigated – Took 2 months to close my account and hrs of frustration. BankSA referred me to the advisor, who had plenty of my investment. Asgard should be investigated by financial authorities.

Complete incompetence – I have a share portfolio for the last 7 years. To cut a long story short, I withdrew some cash and they had to turn autoinvest off, and it was to then be reinstated. I signed the form to authorise this, but they didn't do it. So for almost a year I had thousands just sitting there not generating income. I picked up the error myself. It took 8… Read more

weeks for them to decide I was entitled to a measly $300. I asked to speak to the audit team, there was no way anyone would speak to me. You cant get past the untrained junior staff in customer service who don't know anything. Everything takes so long to get done, they never know the answer, everything requires an escalation to god knows who. Dealing with the banks & Telstra is a pleasure in comparison to this incompetent bunch. Buyer beware

Worst experience ever – Have been with Asgard for 15 years, trying to rollover my funds into a SMSF. No one gets back to you, have to keep calling up to see where everything is and have had to make multiple complaints and still no one follows up. Had a letter in the mail saying funds HAD been transferred into my account but they haven't. Called again and got told by the… Read more

team leader who had already hung up on me once a previous call as i questioned his authority in the matter being handled, that its 'complex' and that the complaints team would need to handle it. Every time i speak to someone i get hand balled around the office and no one seems to know what they are talking about, which is crazy as they dealing with peoples life savings. Worst company ever to deal with, period.

Disgusting service – Trying to withdraw what’s owed to my deceased father. The amount of hoops they make you jump through is disgusting. I do NOT recommend investing your money into these scum bags.

Honestly terrible and I can compare it to other superfunds. I could write a book. But I can't even begin at 120 chara – Losts forms, accounts left open. Duplicate accounts without my knowledge, withholding info due to ridiculously extreme security, requesting details already given a hundred times, differing opinions and requests every time I called which makes them look incompetent. I had a simple request and three months later, 100s of pages, most lost or… Read more

duplicated, and still no go. Exhausted. Whereas my other super accounts... Not a problem. This is exhausting and confusing and so unreasonable. I had to get a solicitor to talk to the on my behalf as thry are hopeless and even the legal team are at their wits end. Asked to provide ID, six times and vertified Lost it and asked to post again. Oh my. Frustration on a new level

Asgard poor performance – I was with Asgard for 15 years, worst choice I ever made, lost most of my funds, poor investment.I was told investments were frozen or awaiting a legal judgment. I give them 1 star.

Worst performing super fund – Despite having another very well performing Super fund, financial advisor set up fund with Asgard. Never seen my hard earned money disappear so quickly. Not sure how much the advisor got for recommending this fund but don’t invest!

Life insurance – This company insist on being paid by cheque only for my life insurance. I am very suspicious of them and think that we may have been wasting our money. A broker changed our insurance to Asgard , I cannot find any positive reviews about them

Won’t payout Dad’s Superannuation Death benefits! – My father tragically pasted away almost 3 years ago and he was with Asgard Super for over 10 years. Not only rubbish returns on his investment but Asgard are now refusing to payout his Superannuation to his legally binding still married wife and even to his estate. We have been back and forth with this institution and not only are they… Read more

unprofessional and under performing I’ve heard every excuse under the sun as to why they they won’t payout his death benefit superannuation. We will now take this matter to the NSW Ombudsman and A Current Affair.

my poor dad. Such a rubbish fund – Dad has been getting such small returns he may as well have opened a term deposit account. He has been with them for years. We are all very dissatisfied. I wish we had discovered the dishonesty earlier.

Terrible Customer Service – I didn’t join this super fund, a previous employer did. They’re putting every ridiculous roadblock in my way preventing me from transferring my money into my super account. Now they won’t accept my signature because it doesn’t match a “digital” signature (a scan of my signature) that they also rejected.  Show details

If I could give no stars I would – My mother was paid a modest annuity from this organization from superannuation my dad had in place prior to him passing. As executor of her will when she passed away early last year, I was initially alarmed at the decreases in fund value due to fees and admin costs over recent years. It has now been a year since her passing and we are still… Read more

waiting on receipt of the balance of funds. After submitting numerous witnessed documents and release authorities, eventually they came to the conclusion that they would not electronically tranfer it to the appointed estate legal representatives and insisted that it had to be sent by cheque.... now of course the cheque is lost in the mail.... they are using every delaying tactic from a well established playbook. Financial ombudsman here we come!!!!! What disgraceful conduct.