AMP Superannuation

I've updated the app and now cannot access my account. Called customer service but it's in another country, they couldn't help so they transferred me and now I've waited 15 mins and noone has answered. Might be time.to look for another provider I think.

AMP super are corrupt. With staff that talk over you. I'm going thru my super compiled list of every payment made by my employer over a 4 year period to find it has 10k negative equity.which has slowly been erased by interest.. no wonder super are collapsing at retirement. People should scrutinise their super more often. Rather than rely on these people to look after our best interest.... rude staff who can't count.

Tried to withdraw the super as I already departed Australia for good. It is extremely difficult to withdraw from this company. They asked you to fill out so many forms and ask you to post the certified IDs to their PO Box. If your details that you filled and posted to them don't match what they have in their system, they will ask you again to fill it and resend it.

Hannah on the super & retirement call line. Went above and beyond. 10/10 wish I had her on my first call. I must say though I called a total of 3 times during my process and the first 2 would have me review AMP as <1Star with their help and assistance. Hannah brought it back with her amazing customer service. Show reply

A great gain after huge loss – I started my AMP super journey in 1996 and even with not a huge balance after transferring to Flexible Lifetime now Signature super have not lost money but grown. My choices since I was working in the industry may account for that. Just a month ago I rolled my work super to this account after loosing in 2 years over $4k of my barely $4k payments… Read more ·  1

to Rest Corporate my account has not only bounced back and increased but has lower than $2777 fees per year that Rest Corporate have. The best move I have made and still happy with the product I have researched and used for many years.

Amp super – For me AMP super been very good for me with income protection. And my super is going good. Very happy with AMP. Customer service is very good too. No problems Show reply

Trying to close a Discharge Authority to close a homelian account I paid off 10 years ago and forgot I even had. Spent an hour on hold, the moron they connected me too had to have everything explained to them repeatedly and kept trying to promote unwanted and unasked for AMP products. If anything was going to make me despise a bank, this sort of… Read more

incompetent upselling is it. I will never even consider the AMP for anything ever again. Absolute garbage.

★☆☆☆☆ AMP Super Held My Money Hostage for YEARS AMP Super is hands down the most incompetent and frustrating company I've ever dealt with. For years, they refused to release my own superannuation funds because they had an incorrect date of birth on their records — their error, not mine. Despite providing multiple forms of ID and doing everything… Read more

by the book, they dragged their feet and made excuse after excuse.

I was passed around from department to department, forced to re-explain the issue every time, and treated like a nuisance for wanting access to the money I had worked hard to save. They made no real effort to fix the problem and showed zero urgency or accountability. Meanwhile, they kept charging fees and giving me poor returns while sitting on my retirement savings.

The customer service is beyond useless, the systems are outdated, and their internal communication is non-existent. AMP Super caused me years of financial stress and wasted time over a basic admin error they refused to correct.

If you value your sanity and your future, do not trust AMP with your super. Total disaster.

They get one star as there is no zero star option, they are rude and so slow to action any request, I’m currently in week 4 waiting for a withdrawal due to lack of service, payments for advice never received, do not use North, Amp or Crest Financial services.

poor support, excessive charges – This is the worst Super company I have ever dealt with, the Fees and Charges are over the top and they a clearly more interested in making more from your maney than you. It appears to me they are working hard to stop me from transferring my super to another company so they can steal more from me

When you think it's over, your back to give us another costly headache – You get one star as I can not give none! 11 months ago I had a complaint. Over 2 years in the making that only through lawyers did you finally make an effort. Now 9 months since payment, approx 5 months after financial year finish and weeks after the tax deadline you only now send the PAYG summary. Not only now will I get an invoice for the… Read more

accountant to make an amendment but I will also now be given another tax debt to pay. Well done on another dismal exemplary effort in business efficiency and customer service.

How are you not under investigation for bad practices?Are you reading your reviews, complaint after complaints for many many years and obviously no effort in making anything better.

Overrated Super and Insurance Policies – I had insurance attached to my super for 22 years nothing to show they took all my super in fees left me with under $35,000 for 22 years of work and when I questioned the lack of Support to help with my super funds was told it was all my fault, so I cancelled all my policies and changed my super to another company and since changing my super I have made more money in 4 months than I did in 12 month with AMP

If something happens to you, they are unreliable – After 10 with this super, they never confirmed my details. Now that I am transferring to another super, they asked me for more information when they have a copy of my previous passport with all information they "need"; however, they never opened the passport file to confirm my data. They never complain about receiving the money all these years. Do not use the services! If something happens to you, they are unreliable. Be careful.

AMP Scamster-annuations – One of the worst funds to go with - there is minimal flexibility and also 1001 excuses when you would like your funds moved out - my husband and I have decided to do SMSF and his funds were out in lest than 1 week with only a certified ID from colonial first. For AMP Signature super they want certified ID, certified Bank statement, Photo with me… Read more

holding passport next to my face and they don't tell you all this requirements at the 1st instance. i have wasted a lot of time and effort to get my Bl**dy Super out. Was told finally it will get transferred out the next day ant its still not done. Stay away from the Scamsters

They'll keep charging you unless you tell them – The following is an extract from AMP terms and conditions regarding insurance premiums for temporary salary continuance "What happens if I stop working? If you cease to be employed for reasons other than injury or illness, then we will not pay any TSC [temporary salary continuance] benefits. If you leave employment, then you should tell us to stop… Read more

your cover – otherwise we will continue charging you the full premium."

Disappointing when I know that other superannuation funds proactively monitor and communicate to their members regarding stopping insurance premium payments if they are no longer eligible.

Leaving is almost impossible! – What a completely poor "service" they have, takes ages to get a response that is vague and could almost be called misleading by omission. The ONLY WAY to get action is to attack from the government umpire perspective. Do not wait for their responses for too long, keep on their back and don't take poor responses from them. My advice is bail out and go somewhere else. They are not worth your time. Show details

AMP let Dad down in his time of retirement and need – Mum died 18 months ago and most of their superannuation was in her name. AMP has done everything possible to make it difficult for dad to be paid out as per the law. I have to support him now even though there is more than enough to support him in the super fund. He should be enjoying his retirement but instead at 85 has to deal with an… Read more

arrogant company to get his own money. It has now gone to APRA and AMP still does not want to talk and resolve it. Communication is non existent at best and had to engage a solicitor. AMP does not care about the law, they flaunt it like it does not relate to them. Other financial advisors and Solicitors all agree AMP is at fault and yes they know the whole story. I have to advise anyone that North is far from a company I would deal with after this experience. I have started to collect all of the information together to pass it to something like a Current Affair, they will have a field day.

P*ss poor service at high end price – Poorest quality and if you complain they're gonna make you wait until hell freezes over. If you're reading this, you probably have and know or don't know that AMP superannuation has insurance premiums which are debited from your superannuation each month and it will include: Death, Permanent Incapacity and Temporary incapacity insurance. The AMP… Read more

board in its wisdom will outsource that insurance and if you ever have to use or make a claim, good luck with that, because they will give you every excuse under the sun not to pay you each month and if you complain all they will do is ignore you and your complaint and they won't pay you in a timely manner, that is they won't pay it, when they say they will. It will not happen no matter how hard you beg, doesn't matter if you ask nicely or not. The insurance premiums are not worth the paper they are written on and all they are designed to do is maximize AMP revenue. You have been warned. AMP your service is beyond incompetent and it's no wonder people leave AMP. Seriously you're that bad.. seriously if you wondering why it's bad see Resolution Life for my review on them...cause well they spawned from AMP

Make it impossible to roll over to anther fund. - Almost worthy of ombudsman complaint – Very poor... returns below average and nearly impossible to transfer to another company... - say I need to talk to someone.. in meetings most of the day to try to do online via their live customer service.. - who ID me... and then says I need to call up as they need to ask me address. Call up.. and get message the lines are busy, please use… Read more

online chat.. chose option to wait.. wait for 10 mins and then get disconnected... - Worse than trying to cancel from fitness first in the 2000's. This experience has further cemented reason to change

VERY POOR – Been with AMP for too long. 25 plus years Have never received a credible return. Average 3.5%over last 5 years . Was put in contact with an advisor who gave me inflated return figures that were inaccurate.?? I have remained loyal to AMP and i have to admit it is me who is the mug ? My son gets 8%, wife gets between 7.5 to 10% and i get less than… Read more

half these figures. What i would like to know is ow much AMP makes on my money ???? (SNOUT IN THE TROUGH)

Terrible service! Seems impossible to get your money out! – I am now trying for the third time to roll over my funds to another more ethical super fund. It's been a couple of months on this attempt, and they keep coming up with different reasons and expectations. First they needed a certified digital signature for a change of name form, which was fair enough. After doing that, they now need a different… Read more

change of name form filled out because the one on their website is apparently an old form. But this time I can't use a digital signature and I need to print, wet ink sign, and post it to them. Maybe it's regulation, or maybe they're trying to keep the funds as long as possible. Either way, they should make this process clear, and provide consistent instructions and messaging. They also carry out most communication by physical letters which delays things further. An email should be more than good enough.

Overall performance wasn't spectacular, and their investment options aren't the most ethical either (personal preference). Wouldn't recommend.

Amp is so terrible 0 score is not enough -100 might be – My dad can’t retire at 60 because they don’t want to give my dad’s superannuation. He’s trying to withdraw some of his super for emergency, he was so stressed with his financial situation and wants to withdraw some to cover his all expenses and they say can’t do that even he is having more than $80,000 in his super account and they say it’s just… Read more

$2,000 left that’s why they can’t approved it. How come he still has $82,000 in his super account after he withdraw $8,000 last year. My dad says before they release the $8,000 they call my dad and they ask something if he wants to transfer some of his money to investments but my dad says NO because he needs that money, but they still did something to his account without explaining thoroughly and tell what is the outcome of this. And just that’s it he can’t touch his money from super even he wants to retire because how he can retire if he doesn’t have money to pay for the house and bills and cost of living. Shame on you AMP give my dad’s super back.

Worst customer service – They have merged my accounts and in doing so have blocked ALL payments coming out of my super fund account which has a loan direct debiting out of it monthly. The lenders have been hitting me with dishonor fees for 8 days and after 3 hours spent yesterday trying to get it sorted, they suggest it's my browser...so they are totally clueless. They… Read more

are literally ruining my credit rating. My repayment is now 9 days late. I was promised a return call yesterday to figure it out and now it's 1pm the next day and I'm back sitting on hold. I will be reporting this to the ACCC as well and have put in an internal complaint with AMP which they have also done nothing about. The worst customer service I've had from a bank yet..and when you do get to speak to someone you can hear people yelling in the background. It's really bad.

TERRIBLE DO NOT JOIN – When I started working at 16 this is the fund my employer signed me up for. Now I can’t get them to transfer my balance to my nominated account after going through the ATO, my new superfund and AMP several times. They are useless and don’t respond. Go anywhere else.

Stay far away from this mob. They are unsafe – I would give them no stars if this site allowed me to. If Anastasia or margarita answer the phone just hang up instantly. The both have very little to zero people or customer service skills. They will promise to ring you back and never do. They won’t ever give you updates they just constantly advise “oh I can’t give you an answer it’s with… Read more

payments team”. Anastasia is by far the worst customer service consultant I have ever come across in my life. Answers the phone and constantly talks down to people. My advice- take your money and put it with someone that actually cares because they don’t

Change from north amp – After 3 months away from north with another super fund my super has returned more than 3 years with north. If you are with North and unhappy I strongly encourage you to switch as there are far greater returns and service

Worst superfunds experience – If there is a negative review, I would select this rating. It has been such a tiresome process to get AMP to pay out the super to my client's bank account. They ignored all the documentations sent to them. Nobody from AMP would be in touched with me. I kept calling them. Spoke with Joseph, he requested my client to get a third party authorisation… Read more

and I've submitted to them. Yet no response from them. I've called them again and spoke with Kate then Felicia who is Kate's supervisor. I was dissatisfied with their service. Felicia helped issue a complaint and then I started receiving call and email from AMP. Their email requested for my client's bank account and I supplied to them. Next day I called them and spoke with Sheeka. She is probably the worst of the lot I talked to. I spoke to Sheeka with my displeasure on why it has been so difficult to get AMP to pay out the superfunds to my client. She threatened she would terminate my call with her. Can you believe this is how AMP staff treat their customers? I am appalled by this attitude. I won't recommend AMP superfunds to anyone. They really make things very difficult for anyone to withdraw funds.

Avoid Avoid Avoid – I had been with AMP since 1992, approximately 3 years ago I was encouraged by my financial planner to change to North - AMP. With reservation I made the switch, not only had my super fund been quickly eaten up by fees the financial planner appears to have been recruited by North to dramatically increase his fee to 8,000 a year and decrease the… Read more

return. Like so many people who have reviewed AMP I would also like to reaffirm please avoid and/or change your fund! This is a classic example of a great business taken over for corporate greed and no care for the customer. I have now rolled over my super to another company and have already increased my super more in a few months than the last 3 years. Let us show AMP - North the door for their bad business practices